Legal & privacy

Privacy Policy

Last updated: June 2026

At Fetch My ESA, we take your privacy and the security of your personal information very seriously. This Privacy Policy details how we collect, use, and safeguard your details when you use our platform to connect with state-licensed mental health professionals.

1. Information We Collect

We collect information you provide directly through our assessment forms, contact forms, or other communications. This may include:

Intake Answers: Your housing situation, state, type of animal, and preliminary emotional challenges.
Contact details: Your first name, email address, and phone number.
Technical data: IP address, device type, and basic browser information collected via privacy-friendly server logs.

2. Medical & HIPAA Privacy

The emotional intake details you provide are handled under high security. We do not sell, rent, or trade your mental health information to third parties or advertising brokers. Your answers are transmitted directly to the matching clinical professional in your state to facilitate your evaluation.

Your landlord only receives the final signed letter (if approved), which states you have an FHA-qualifying disability and need an accommodation. Landlords never receive your detailed assessment answers or medical history.

3. How We Use Information

We use the information we collect to:

Match you with licensed healthcare practitioners in your state.
Respond to your inquiries and support requests.
Verify billing and process refund requests under our money-back guarantee.
Maintain compliance with state laws and regulations.

4. Cookies & Tracking

We use lightweight, privacy-respecting cookies to maintain your draft assessment answers so you can resume if interrupted. We do not use intrusive cross-site behavioral tracking cookies, and we do not target health ads to you based on your intake answers.

5. Contact Us

If you have questions about this policy or your data rights, please contact us at:

Email: hello@fetchmyesa.com
Phone: (888) 728-3372